I discovered through interviewing the general manager for WTMS and a Skypark manager that the WTMS restaurant will be leaving the Skypark and going back to the main GSA campus in December 2013 when the GSA move into a new building.
This presents a real opportunity to create a new or improved restaurant service for the Skypark, aimed at professionals rather than students (as WTMS is) and involving stakeholders in the design process.
Skypark management are considering buying out the restaurant to keep it on sight. Whether the restaurant is bought out or a completely new service designed, the service will be aimed at professionals.
Through analysing the existing WTMS service from the users (Skypark professionals) point of view the positive user experiences can be identified and retained in the new service and the negative user experiences, friction points, can be improved by co-creating new service features or solutions with the stakeholders.
No comments:
Post a Comment